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Return Policy

At OJ-Stores, customer satisfaction is always our top priority.
Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to carefully and accurately check your size before buying. Please kindly refer to the size charts on the product page.

If you are not satisfied with the items you received, we can easily arrange an exchange or a refund for you. We are here to help! Please feel free to call or send us an e-mail, if you have any issue with your order!

14 Day Returns Warranty

Customers can contact us within 14 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product, please contact us immediately via our telephone number or e-mail address.

Compensation period

For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.

After this time, the refund time-frame is as below:

  • PayPal account refunds: Up to 48 hours
  • Credit card refunds: Between 7-14 business days
  • Wallet refunds: Up to 24 hours.
  • Size and Fit Guides
  • Drawing and chats
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